Privacy Policy — Amrutdhara

Last updated: [Insert Date]

1. Introduction

Welcome to Amrutdhara – Smart Water Billing App, a mobile application designed to help Dhule citizens manage their water billing information. This app has been developed and is maintained by KARTIK ENTERPRISES & Wunderkinds Technologies Systems Pvt Ltd. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Amrutdhara app.

2. Information We Collect

To provide water billing and related services, we may collect the following categories of information:

a) Personal Information

• Name of the water consumer
• Consumer number / Connection ID
• Registered mobile number
• Email address (if provided)
• Registered address

b) Usage Information

• App activity and usage logs
• Device and network information (model, OS version, app version)
• Performance and crash analytics

c) Payment Information

We collect transaction metadata such as transaction ID, date, and amount for payments processed through the app. We do not store any payment card or banking details. All payments are processed through authorized payment gateways.

3. Purpose of Data Collection

We use the collected information to:

• Display and manage your water billing data
• Enable secure online payments
• Send payment confirmations, reminders, and service updates
• Improve app usability, reliability, and performance
• Fulfill applicable legal, accounting, and regulatory obligations

4. Data Sharing and Disclosure

We value your privacy. Your information will only be shared in the following cases:

• With relevant authorities or service providers for billing, verification, and service delivery, where required
• With authorized third-party vendors (payment gateways, hosting providers) strictly for operational purposes
• If required by law enforcement agencies or court orders

We never sell, trade, or rent your personal information.

5. Data Storage and Security

All collected data is stored securely on servers with appropriate safeguards. We implement industry-standard encryption, access controls, and monitoring to protect personal data. Sensitive details such as passwords or transaction tokens are encrypted and never stored in plain text.

6. User Rights

As a registered user, you have the right to:

• Access your water billing and consumer information
• Request correction of inaccurate personal details
• Contact the support team for data or account-related concerns

Requests can be made via the official DMC website: https://dhulecorporation.org/

7. Data Retention

User information and billing records are retained in line with applicable data retention and record-keeping requirements. Transaction details are preserved only as long as necessary for audit and compliance purposes.

8. Third-Party Services

The app may use third-party services for analytics, hosting, or payment processing, such as authorized payment gateways and Google Firebase for performance analytics. Each third-party provider has its own privacy policy; we ensure these providers maintain security and compliance with applicable standards.

9. Children’s Privacy

This application is intended for general public utility and is not directed toward children under 13 years of age. We do not knowingly collect any personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect improvements or regulatory changes. Any updates will be posted within the app and, where appropriate, communicated through the official communication channels of the app.

11. Contact Information

For any questions, concerns, or grievances regarding this Privacy Policy or data handling practices, please contact:

Support Team – Amrutdhara App
Department name - water supply department
Dhule, Maharashtra – 424001
Email: watersupply3393@gmail.com
Website: https://dhulecorporation.org/